Returns

Every piece is made to order - nothing we make goes back on a shelf, because there is no shelf. So our returns work a little differently, and we want to be upfront about all of it.

Changed your mind? Wrong size?

No stress. Email us within 30 days of delivery and we'll send you return instructions. As long as the piece comes back unworn and unwashed (you cover the return postage), we'll give you full store credit to get it right. Returned pieces become samples or get donated - nothing goes to waste here either.

Something wrong with your order?

Misprint, damage, fault, wrong item - that's on us and we'll fix it properly. Email contact@notyourlabel.com as soon as you notice (within 7 days of delivery helps us fix it fastest) with your order number and a photo or two, and we'll sort a replacement or refund. Nothing on this page limits your rights under Australian Consumer Law.

Not sure before you order?

Email us. Sizing, fit, fabric, anything - we know these pieces and we'll tell you straight. We'd genuinely rather answer three questions than have you end up with something that isn't right.

Lost in transit

If tracking stalls or your order never lands, email us and we'll chase it or replace it.