Refund policy

Every piece is made to order - nothing we make goes back on a shelf, because there is no shelf. So our returns work a little differently, and we want to be upfront about all of it.

Changed your mind? Wrong size?

No stress. Email us at contact@notyourlabel.com within 30 days of delivery and we'll send you return instructions. As long as the piece comes back unworn and unwashed, and you cover the return postage, we'll give you full store credit to get it right.

Because everything is made to order, we offer store credit rather than a refund for change-of-mind returns - the piece was made specifically for you and can't go back into stock. Returned pieces become samples or get donated. Nothing goes to waste here either.

Please email us before sending anything back. Items returned without contacting us first can't be processed.

Gift cards

Gift cards can't be returned or refunded.

Something wrong with your order?

Misprint, damage, fault, wrong item - that's on us and we'll fix it properly. Email contact@notyourlabel.com as soon as you notice (within 7 days of delivery helps us fix it fastest) with your order number and a photo or two, and we'll sort a replacement or a refund.

Your rights

Nothing in this policy limits your rights under Australian Consumer Law. If a product has a major fault, you're entitled to a replacement or a refund - your choice - regardless of anything above. Our change-of-mind store credit is something we offer on top of that, not instead of it.

If you're in the EU

If your order is shipped to the European Union, you have the right to cancel within 14 days of delivery for any reason, without giving a justification, and receive a refund. The piece needs to come back unworn and unwashed. This right sits alongside everything above.

Not sure before you order?

Email us. Sizing, fit, fabric, anything - we know these pieces and we'll tell you straight. We'd genuinely rather answer three questions than have you end up with something that isn't right.

Lost in transit

If tracking stalls or your order never lands, email us and we'll chase it or replace it.

Questions about any of this: contact@notyourlabel.com - an actual human replies.